REFUND POLICY
1. General Refund Terms
Refund eligibility depends on:
Airline rules
Hotel policies
Tour operator terms
Transportation schedule availability
Certain reservations may be non-refundable.
2. Cancellation by Customer
Customers may request cancellations by email or phone. Refunds are determined according to:
The specific travel provider’s policy
Booking type
Cancellation timeframe
Administrative fees may apply.
3. Cancellation by VELMAR DREAMS S.R.L
If we must cancel a service:
Customers will be offered a full refund or alternative arrangements
We will notify customers immediately
4. Transportation Service Refunds
Refunds may be offered if:
We fail to provide the scheduled transportation
Significant delays occur due to our error
5. Refund Processing Time
Approved refunds are processed within 7–14 business days.