REFUND POLICY

1. General Refund Terms

Refund eligibility depends on:

  • Airline rules

  • Hotel policies

  • Tour operator terms

  • Transportation schedule availability

Certain reservations may be non-refundable.

2. Cancellation by Customer

Customers may request cancellations by email or phone. Refunds are determined according to:

  • The specific travel provider’s policy

  • Booking type

  • Cancellation timeframe

Administrative fees may apply.

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3. Cancellation by VELMAR DREAMS S.R.L

If we must cancel a service:

  • Customers will be offered a full refund or alternative arrangements

  • We will notify customers immediately

4. Transportation Service Refunds

Refunds may be offered if:

  • We fail to provide the scheduled transportation

  • Significant delays occur due to our error

5. Refund Processing Time

Approved refunds are processed within 7–14 business days.

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